Privacy Policy
Last updated: June 5, 2026
This Privacy Policy explains how smiemiesub ("we", "our", "us") collects, uses, and protects your information when you use our mobile app and website services.
Information We Collect
- Account information (name, email, phone number).
- Transaction details (purchases, wallet funding, service history).
- Technical/app data required for authentication and security (tokens, session data).
- Contacts only when you explicitly choose contact picker in supported screens.
- Biometric authentication status (enabled/disabled) for app unlock. Biometric data itself is not stored by us.
How We Use Information
- Provide VTU and bill payment services.
- Authenticate users and secure accounts.
- Process transactions and show transaction records.
- Provide customer support and service notifications.
- Prevent fraud and enforce platform security.
Data Sharing
We do not sell personal data. We may share necessary information with payment and service providers to complete transactions, and when required by law.
Security
We apply technical and organizational measures to protect your data. You are responsible for keeping your account credentials and PIN confidential.
Your Choices
- You can update your profile information in your account.
- You can enable/disable biometric unlock in app settings.
- You may contact us to request account/data assistance.